Vol. 12 Issue 25 – July 1, 2024

 From the Home Team—Online Chat Now Available

Did you see the big news last week? We have officially launched a brand-new online chat feature on our website!

With this feature, it’s now easier than ever for you and your customers to connect directly with a New Earth Customer Care Agent so you can quickly get answers to your questions. What’s more? When you are logged into your product account, this feature will also allow you to view your previous orders and track their shipment progress.

Curious about how this all works? Check out the walkthrough video below. Then, next time you have a question about your account or a recent order, give our new Online Chat feature a try!

Guidance for Growth

Get Your Customers Subscribed
Wondering how you and your customers can best stay up to date on all of the latest and greatest that is happening at New Earth? The answer is to make sure you’re subscribed to receive emails from us! If you or someone you know isn’t subscribed to receive our emails already, then you can do so by visiting the website, scrolling to the bottom of the page, and entering your email in the sign up box in the website footer.

Contact Us

Have a question about a product or need help placing an order? Our Customer Care team would be happy to assist you!

Holiday Hours: Please note that the New Earth corporate offices will be closed Thursday, July 4th and Friday, July 5th in observance of Independence Day. We will reopen with our regular hours starting Monday, July 8th.

Regular Customer Care Hours: 

  • Monday through Friday: 8 am to 5 pm Pacific

Contact us by phone at 800-800-1300 or email us at support@newearthsupport.com

Stay Connected

Stay connected with all things New Earth by downloading the New Earth Connected app from your Apple or Google Play store, joining our Facebook Leaders Group, and following us on Facebook, Instagram, Twitter, LinkedIn, or YouTube.